Troubleshooting

If you have started your development and are getting an error, we have collected some for you with the resolution. If your error is not listed, please get in touch with us on your Slack channel or via email.

Products, Rates, Prices & Availability

Error:

requestid:"ab3ca243-ae5f-4990-bbf2-2fdae9ac7a3f" 2external Supplier system:"T" 3supplier:"S" 4product:"DreamWorks Water Park - 4 Hour Session" 5inserted_at:"2022-09-13T19:31:52.848Z" 6finished_ Ticketing Systemat:"2022-09-13T19:31:52.958Z" 7status:"FAILED" 80:"total failure: no v2 prices were successfully mapped to rates" 91:"total failure: error converting to v1 prices" 10summary:"Total failure to fetch, convert and save the price schedule" 11mode:"price-schedule

Resolution: Prices need to be mapped to rates

Error:

"message": "1 error occurred:\n\t* the amount of time between the startDate (2022-12-01) and endDate (2023-12-02) must be less than or equal to 365 days, was 366.000000 days\n\n"

Resolution: The start and end date for the Price Schedule needs to be between 1 and 364 not as above 365 days.

Holds, Bookings & Cancellations

Error:

Response:{"error":{"code":"BAD_REQUEST","message":"price resolver error: cannot validate hold prices: 1 error occurred:\n\t* expected hold item at index 0 to have one of these price IDs [15588f09-4a85-4e83-a405-e80a0233505a 3f793e7f-96a7-4ff5-8a12-22649ade1c2c]; got price ID a06ffc2a-bf65-4c3d-b039-1412fe199225\n\n"}, "meta":{"reqId":"e1af7e77c8b6df7c80fcc9e3ebffd511"}} httpCode:400

Resolution: The Get Hold request needs to include the Price ID and other matching information from the Get Rates / Price Schedule response

Error:

Response:{"error":{"code":"BAD_REQUEST","message":"price resolver error: cannot validate hold prices: cannot validate static price ID 84f80a11-3670-4f9f-af6a-deb14aca14b3 for rate 37458c6b-7596-4c4c-b7fc-062faa59a222 and traveler type CHILD"}, "meta":{"reqId":"281552ccb3b32575ed66c01405af8c68"}} httpCode:400

Resolution : The Get Hold request needs to include the Price ID and other matching information from the Get Rate / Price Schedule response for the requested Traveller Type

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