About Travel Curious API
The Travel Curious Reseller API provides a flexible solution for Resellers and Online Travel Agencies (OTAs) to connect with tour and activity Suppliers, using real-time pricing, availability, managing holds and bookings and more. We are happy to have an informal conversation about what and how the Travel Curious Reseller API can work for your company, please get in touch sales@travelcurious.com.
Once an agreement with Travel Curious is in place and you are ready for your Travel Curious Reseller API integration, please refer to the detailed process for connecting to the Travel Curious Platform. It consists of five stages:
Phase 1 - Registration
The Travel Curious team will contact you once the questionnaire details have been reviewed and start the integration process with one or more technical design and review meetings. During these meetings, the Travel Curious team works with you to identify any unique system requirements between your and the Supplier systems.
We are committed to your successful integration and provide support during your development against our APIs, this can be email-based support (Travel Curious team will share an email address in the Welcome email) or private Shared Slack Channel for near real-time support (Please note that this requires your company to have a paid Slack account)
- Reseller completes the Reseller Integration Questionnaire, which Travel Curious sends in the Welcome email
- Travel Curious provides sandbox credentials to Reseller API in the Welcome email
- Reseller determines their preferred method of communication: Slack or email
- Travel Curious reviews the Connection Questionnaire details and starts the required integration documentation
Phase 2 - Kick-off, Team introductions, and Development
The Travel Curious team set up a kick-off call after sending out the integration documentation to introduce themselves and make sure the Reseller team knows their contacts at Travel Curious. They also run through the Connection Questionnaire, the connection process, and any questions from the Reseller team.
- Technical kick-off call between Reseller and Travel Curious
- Resellers use the Reseller API spec to develop to Travel Curious
- Travel Curious provides technical support via the preferred method of communication
- Reseller confirms their development is complete
Phase 3 - Certification
Once your development is complete, a Travel Curious engineer carries out 2-way certification by running a suite of test scripts. Once this is passed and the transactions flow correctly, 3-way testing between all 3 parties (you, Supplier and Travel Curious) can be set up in sandbox and a certification call scheduled. We prefer online certification for speed and efficiency of potential holdups in the transaction flow. The certification is successful once all 3 parties approve of the transaction flow.
- Travel Curious Account Manager schedules certification with CS Engineering team
- Certification covers visibility of suppliers, products and rates, ability to post bookings and cancellations
- Reseller provides a copy of the voucher they issue to their guests, Supplier signs off on the voucher data
- 3-way test between Reseller - Travel Curious - Supplier (first time only)
Phase 4 - Production Pilot
After a successful 3-way certification, the pilot can go ahead. Travel Curious recommends avoiding Thursdays and Fridays. The Operator and Reseller channels are bound, which means both parties can select the new partner connection.
- Travel Curious configure Reseller for Production and provide production credentials for Travel Curious Reseller API
- Reseller coordinates with the contracted Supplier to get ready for the production pilot
- Travel Curious makes the Supplier / Ticketing System channel visible to the Reseller
- Travel Curious confirms to the Supplier / Ticketing System that production is set up
- Reseller confirms once Travel Curious Reseller API is ready for production sales and makes a test booking
- Monitor connection for first guest bookings and confirm the Supplier receives all data required from the Reseller
Phase 5 - Live
The Reseller booking channel is live and producing. Any requests from Resellers to add additional connections to contracted Suppliers should be directed to Travel Curious Customer Success at help@travelcurious.com.
Security & Performance
At Travel Curious, we are constantly checking and updating our platform to keep data and transactions secure, which is reflected in our processes and transaction APIs.
- All customer integrations are protected with API keys and secrets
- All communications are done over secure TLS 1.3
- All PII information is encrypted throughout Travel Curious, both on the wire and at rest, with strict RBAC mechanisms
To avoid production environment performance issues, we monitor timeouts and hold times for connections and make recommendations for improvement. If we come across anything that would jeopardize security or performance, we will notify our partners. Depending on the issue, we send out notifications to give our partners time to rectify it; however, we do reserve the right to disable a partner's interface if no action is taken, depending on severity.